With its extensive branch network, FINA covers the entire territory of Croatia following the logic and the intensity of economic activities, while the information systems used to connect the branches enable FINA to meet even the most demanding client demands in a very short period of time. Each branch offers individualized financial and administrative services regardless of how small they might be. All clients are given equal attention because little things mean a lot at FINA.
FINA is owned by the State, but it operates exclusively on the market principle. We successfully do business banks, the Croatian National Bank, numerous business systems and other entities in the business environment. We are also the Government’s partners in the sphere of public finance and we have implemented several vital projects, such as payment transactions and the pension system reforms.
HISTORY
The Financial Agency has been operating under its present name since January 1, 2002. However, the company already has a semi-centennial tradition in business being the successor company of the Payment Transactions Institute (ZAP) and the Social Bookkeeping Service (SDK). In 1993 the Social Bookkeeping Service (SDK), the only company in Former Yugoslavia authorized to execute domestic payment transactions, was turned into the Payment Transactions Institute (ZAP), improving the business operations in terms of technology and organization and maintaining the monopoly in the field of payment transactions until 2002. More than 500,000 transactions processed daily in real time, an exceptionally high client satisfaction level and very positive reviews by domestic and international institutions have helped the Institute achieve the status of a highly-reputable company in the financial market.
At the beginning of 2002 when the Law on Financial Agency was enforced, although still under state-ownership, FINA started operating in the market environment shaping its business policy without a monopoly position.
VISION
FINA will become Croatia’s service provider of choice: by meeting everyday needs for transaction, information and electronic services like no other company, for the benefit of each and every client.
MISSION
Each FINA office offer personalized financial and administrative services, no matter how small, in a way that welcomes every client, because at FINA, little things mean a lot.
VALUES
Reliability and Transparency
The important role that FINA played in reforming the state payment and pension systems and its executive role in government projects of strategic importance, the process of automating the activities of state administrative bodies as well as a number of other projects of national importance are indicators of FINA’s business transparency and its reliable-partner status in both public and commercial sectors.
Knowledge and Ability
Highly educated professionals, extensive experience and continuous learning opportunities ensure FINA a comparative advantage over other companies in project management, execution of transactions, as well as in offering information and electronic services provided by no other company in Croatia.
Client orientation
FINA has adjusted its business operations to the everyday needs of its clients. By using FINA’s products and services, each client can realize savings and conduct his/her business in a simpler and faster manner because little things mean a lot at FINA.
Development and Education
FINA's employees play the most important role in the development of the company and the creation of new values. Their needs, motivation and satisfaction are at the center of attention. FINA values hard work and professionalism and constantly invests in education and specialization programs. The satisfaction of FINA’s employees will lead to the satisfaction of its clients.
Innovation
During the last several years, FINA has earned a reputable position in the market and has transformed into a leading company in the field of financial mediation by further developing the existing and creating new products. At FINA, each new situation is perceived as a challenge that can be shaped into a new product or service for the benefit and satisfaction of its clients.