Hrvatski
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FINANCIAL AGENCY


FINA

Financial Agency (Fina) is the leading Croatian company in the field of financial mediation and the application of information technologies which meet the user requirements. Coverage on a national scale, information system well-proved by the most challenging projects of national importance and high professional level of expert teams are Fina’s greatest advantages,  because of which it is able to prepare and carry out different projects: from simple financial transactions to the most sophisticated projects in the electronic business.

With its extensive branch network, Fina covers the entire territory of Croatia following the logic and the intensity of economic activities, while the information systems used to connect the branches enable Fina to meet even the most demanding client demands in a very short period of time. Each branch offers individualized financial and administrative services.

MISSION

Fina is a unique place where tradition meets the digital world you trust.

 

VISION

 

To be an indispensable partner to the public sector and the economy in business and in creating a more advanced society.

 

VALUES

 

Commitment to the customer


Each customer is important and deserves to be treated in a professional, respectful and attentive manner. Each employee of Fina is available to the customer without any exception, offering timely and accurate information and top service quality.
Fina will use ongoing efforts to improve its product and service portfolio and meet the strict market requirements while working together with its customers on developing innovative products and services that will perfectly match the customer’s needs and preferences.

 

Proactivity


Employees are Fina’s most valuable asset – their proactive approach to work is a basic driver of our growth and the attainment of our strategic objectives.
Our employees take responsibility, initiate improvements of existing processes, products or services, develop new solutions, products and services, and work on developing their own skills and competences on a daily basis.
By providing for career development, talent management and recognition of first-class performance, we will create competences of operational excellence and entrepreneurial competences for services of the new digital age.

 

Professionalism

To implement our ambitious strategic guidelines, professionalism is at the very core of Fina’s organizational capital.
Each activity will be conducted in a transparent manner, according to the principles of socially responsible business and the highest industry standards, using best practices and adhering to the defined time limits. The overall organization will foster respect for Fina’s external and internal environments. The owner, customers, partners and the public will be treated in a reliable, professional and respectful manner. Efficient internal communication, mutual cooperation and togetherness of employees are the fundamental conditions precedent to generating new value. The conduct and actions of each one of us represent Fina as an institution.

 
 
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