Non-cash payment transactions can be executed by:

  • coming to Fina
  • via Fina e-payment 

Based on the contractual business cooperation between Fina and commercial banks, you can submit payment orders* at Fina: 

  • on paper (HUB 3 and HUB 3A payment orders) and
  • in a file format (message pain.001.001.03) on a USB stick, CD, or DVD.

The message pain.001 serves to initiate a payment order in a file format and is used as the default payment order in the SEPA payment areas (credit transfers) in the euro currency payments. In the Republic of Croatia, the message pain.001, aside from payments in the euro currency, is also used for payments (credit transfers) in the HRK currency, as well as for payments in other currencies. 

According to SEPA regulations, credit transfers in HRK have the following characteristics:

  • HRK currency payments,
  • Payee’s HR IBAN account and
  • the NORM emergency indicator.

On the payment order form, fill out the model description and reference number, which must be consistent with the Overview of the Basic Reference Number Models. The Overview of the Basic Reference Number Models can be seen here.
Receiving orders:

  • intra-bank orders (regardless of the execution date) and interbank orders for execution on the next working day are received in the times set for working with clients
  • interbank transfer orders for execution on the same working day are received until 14:15 hours.


List of banks by technological models

KentBank d.d.  4124003
Croatian National Bank 1001005
BKS Bank AG, Glavna podružnica Hrvatska 2488001
Croatia banka d.d. 2485003
Erste & Steiermärkische bank d.d. 2402006
Hrvatska poštanska banka d.d. 2390001
Addiko bank d.d. 2500009
Imex banka d.d. 2492008
Istarska kreditna banka Umag d.d. 2380006
Karlovačka banka d.d. 2400008
Agram banka d.d.  2481000
OTP banka d.d. 2407000
Partner banka d.d. 2408002
Podravska banka d.d. 2386002
Privredna banka Zagreb d.d. 2340009
Raiffeisenbank Austria d.d. 2484008
Samoborska banka d.d. 2403009
Sberbank d.d. 2503007
Slatinska banka d.d. 2412009
J&T banka d.d. 2489004
Zagrebačka banka d.d. 2360000


*Payment orders are filled out in accordance with the Decision on Payment Orders of the Croatian National Bank and according to the Instructions on Form, Content and Use of Standardized Payment Orders (HUB 3 and HUB 3A) in payment transactions.

Collections Files Converter

Fina has created an application that allows conversion of payment orders from the txt file of the collections file format to the xml file in the message format pain.001.001.03 (xml message). After loading the txt file and manually filling out all the required data in the Converter Application, the file is ready to be stored on your computer or portable media. The application also allows printing of data from the message pain.001.001.03 to pdf, excel or word format.

Direct debit is a national or cross-border payment service that enables collection of payments from the payer’s account, when the payment transaction is initiated by the payee with the consent of the payer.

FinTIS is an application solution that allows you to easily link your business IT systems (e.g. ERP system) with SEPA direct debit functionalities.

Additional benefits of using FinTIS include:

  • you do not have to invest funds in developing your own solution,
  • expand your business network to over 160 Fina branch offices,
  • apart from your own locations, FinTIS can be used either at Fina or from a third party on your behalf, selecting the functionality that you need and paying only them.

The solution is intended for all business entities who want:

  • to more efficiently manage receivables from end users of their services,
  • to make their services more accessible, because the payer does not have to worry about paying their invoice, thus covering their obligations in a timely and secure manner.

It is good to have FinTIS for making use of SEPA direct debit, because it simplifies collecting and managing payer consent, provides support for creating a SEPA direct debit order, and allows the conversion of excel table data into a SEPA direct debit order.

Notifications for registered users

Filling out salary or receipt payment orders

The Act on Contributions and the Income Tax Act stipulate filling out orders for the payment of salaries i.e. receipts, which are subject to the payment of contributions, as well as filling out orders for payment of receipts that are deemed income and are not subject to contributions.

On the Payment Order, the "Model" and "Payer’s reference number" fields are filled in as follows:

HR67 OIB-GG001 to GG365 / 366-X   
where is:


Model number


PIN of the taxable person

GG001 do GG365/366

the designation of the JOPPD Form report on which the obligation to pay contributions is paid,
the year and the ordinal number of the month for which the salary from which the contribution obligation is paid is recorded on the payment accounts that were in force until 31 December 2013.


Payment/receipt information:
0 - payment of salaries
1 - payment of the first part of a salary
2 - payment of the second part of a salary
3 - payment of a salary not subject to the payment of contributions for pension insurance on the basis of individual capitalized savings
4 - payment of salaries that are not subject to payment of basic contributions
5 - payment of salaries as a priority claim in the open procedure of a pre-merger settlement during the proceedings until the conclusion of the settlement before a competent commercial court, or suspension of proceedings
6 - Payment of salaries that are not subject to the payment of contributions for pension insurance based on individual capitalized savings and payment of basic contributions
7 - Payment of salaries according to which public grants are included in the request for reprogramming of the tax debt collection or the request for debt write off on the basis of interest and the reprogramming of the principal or a one-off payment of the principal according to a special regulation, and upon which the request at the time of payment of salary, has not yet been decided
8 - payment of a receipt from which another income is determined, according to which the contribution obligation is determined
9 - payment of salary compensation by the employer
10 - payment of pension funds
11 - payment of insurance income
12 - Payment of capital income
13 - payment of income from a special type of property
14 - payment of income from property rights
15 - payment of other income not subject to contributions


Salary payment orders placed through the Fina Payment Service will be rejected if the employer who does not pay contributions is also the client of the following banks:

  • KentBank d.d. (4124003)
  • Samoborska banka d.d. (2403009)

An employer that does not pay contributions - a client of the aforementioned bank can execute salary payment orders at the Fina branch office cashier desks.