Requesting certificate revocation, suspension, reactivation or recovery

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Certificate revocation 
Certificate suspension 
Certificate reactivation 
Certificate recovery

Certificate revocation

Certificate revocation is the process that renders a certificate irreversibly invalid.

When should a certificate revocation request be submitted

• If the private key has been compromised or if there is reasonable suspicion that the private key has been compromised
• If there is a reasonable suspicion that the user’s crypto device (smart card / flash drive), private key or activation data are no longer in the sole possession of the signatory, i.e., the custodian or creator of the seal, or if they are stolen
• In the event of loss or permanent unavailability of the private key
• If the signatory / custodian / authorised representative is no longer associated with the business entity
• If the certificate is not issued in accordance with the request
• If a piece of information in the certificate is no longer correct
• In cases where it is required by law or other regulation

Who can request certificate revocation?

• Personal certificate – signatory of the request
• Business certificate – signatory of the request or legal representative
• Application certificate – custodian or legal representative
• Certificate for an electronic seal – authorised representative or legal representative

Procedure for requesting certificate revocation

Download and fill out the Certificate revocation, suspension, reactivation or recovery request and submit it in one of the following ways:

• Digitally – upload the completed documentation to the Online Document Submission System (ODSS)
• In person – submit the documentation at the nearest branch office
• By mail – send the documentation to the address of one of Fina’s registration offices

If the request is submitted by someone else on your behalf, a copy of the request submitter’s ID card or passport must also be attached.

Fina may suspend or revoke a certificate if it considers that it was not issued in accordance with the request or the statements from the Terms and Conditions of Providing Certification Services or if the user (signatory, custodian or authorised representative) fails to fulfil their obligations in accordance with the Terms and Conditions and signed contracts.

If the user terminates the Certification Services Agreement, Fina will revoke all certificates to which such agreement applies. The request for agreement cancellation must be submitted in writing, either in person or by registered mail to one of Fina’s registration offices.

Fee

The certificate revocation fee is charged in accordance with Fina’s official price list.

Certificate suspension

Certificate suspension is a procedure that renders a certificate invalid temporarily, for a period of up to 60 days. It is not possible to suspend a website authentication certificate (SSL certificate, QWAC).

When should a certificate suspension request be submitted

• If the private key has been compromised or if there is reasonable suspicion that the private key has been compromised
• If there is a reasonable suspicion that the user’s crypto device (smart card / flash drive), private key or activation data are no longer in the sole possession of the signatory, i.e., the custodian or creator of the seal, or if they are stolen
• In the event of loss or permanent unavailability of the private key
• If the signatory / custodian / authorised representative is no longer associated with the business entity 
• If the certificate is not issued in accordance with the request
• If a piece of information in the certificate is no longer correct
• In cases where it is required by law or other regulation

If the suspicion that caused the certificate suspension is confirmed, you are obliged to request certificate revocation. If the suspicion that caused the certificate suspension is refuted, you can request certificate reactivation.

Who can request certificate suspension?

• Personal certificate – signatory of the request
• Business certificate – signatory of the request or legal representative
• Application certificate – custodian or legal representative
• Certificate for an electronic seal – authorised representative or legal representative

Procedure for requesting certificate suspension

Download and fill out the Certificate revocation, suspension, reactivation or recovery request and submit it in one of the following ways:

• Digitally – upload the completed documentation to the Online Document Submission System (ODSS)
• In person – submit the documentation at the nearest branch office
• By mail – send the documentation to the address of one of Fina’s registration offices

If the request is submitted by someone else on your behalf, a copy of the request submitter’s ID card or passport must also be attached.

Fina may suspend or revoke a certificate if it considers that it was not issued in accordance with the request or the statements from the Terms and Conditions of Providing Certification Services or if the user (signatory, custodian or authorised representative) fails to fulfil their obligations in accordance with the Terms and Conditions and signed contracts.

If the user terminates the Certification Services Agreement, Fina will revoke all certificates to which such agreement applies. The request for agreement cancellation must be submitted in writing, either in person or by registered mail to one of Fina’s registration offices.

Fee

No fee will be charged for certificate suspension.

Certificate reactivation

Certificate reactivation is the process of reactivating a suspended certificate after the reason for the suspension has ceased to exist.

Who can request certificate reactivation?

• Personal certificate – signatory of the request
• Business certificate – in addition to the signatory, the request is also signed by the legal representative
• Application certificate – the request is signed by the legal representative in addition to the custodian or by the legal representative alone
• Certificate for an electronic seal – in addition to the authorised representative, the request is also signed by the legal representative

Procedure for requesting certificate reactivation

Download and fill out the Certificate revocation, suspension, reactivation or recovery request and submit in person at the nearest branch office.

Reactivation of a suspended fiscalisation certificate when deleting a business entity from the court register

To reactivate a fiscalisation certificate, the following needs to be submitted:

• Certificate revocation, suspension, reactivation or recovery request
• Copy of an excerpt from the competent register, showing the status change
• Copy of the certificate custodian’s ID card or passport

You can submit the documentation:

• At the nearest branch office (custodian in person)
• By e-mail at certificati-fiskalizacija@fina.hr

Fee

No fee will be charged for certificate reactivation.

Certificate recovery

Certificate recovery is the process of reissuing a certificate with the same user data in cases when the certificate for which recovery is requested is valid and there is no need to change the user data in the certificate.

For a certificate that is issued for 5 years and for which a one-time fee is charged, recovery can be made in the first 12 months. If more than a year has passed, a new certificate must be requested.

Certificate recovery cannot be requested for website protection certificates (SSL), QWAC certificates issued for one year.

When is certificate recovery performed

• In the event of a malfunction of the cryptographic device
• In the event of deletion or destruction of the user’s private key
• When you can no longer use the private key associated with the public key in the certificate for some other reason

Certificate recovery is carried out before the certificate renewal deadlines (45 days before the certificate expiration date).

A recovery cannot be requested in the period of 45 days before the certificate expiration date. Instead, the user must request certificate renewal.

Who can request certificate recovery?

• Personal certificate – signatory of the request
• Business certificate – signatory of the request and legal representative
• Application certificate – custodian and legal representative
• Website authentication certificate (SSL certificate) – custodian and legal representative
• Certificate for an electronic seal – authorised representative and legal representative

Procedure for requesting certificate recovery

Download and fill out the Certificate revocation, suspension, reactivation or recovery request and submit in person at the nearest branch office.

Recovery of a fiscalisation certificate

Download and complete the Certificate revocation, suspension, reactivation or recovery request and submit it in one of following ways:

• Scanned to the e-mail address certificati-fiskalizacija@fina.hr
• In person at the nearest branch office
• By fax to 01/6127 130

When certificate recovery is not possible

In case of certificates issued on a QSCD device, certificate recovery implies issuing new certificates on a new device.

Fee

The certificate recovery fee is charged in accordance with Fina’s official price list.